:root{--font:"Inter", system-ui, -apple-system, "Segoe UI", "Helvetica Neue", Arial, sans-serif;--font-display:"Plus Jakarta Sans", "Inter", system-ui, -apple-system, "Segoe UI", sans-serif;--brand:#2b2e33;--brand-hover:#1e2024;--brand-soft:#e4e1d8;--brand-contrast:#ecece9;--accent:#c36;--accent-soft:#f7e3ea;--bg:#edece7;--surface:#fff;--surface-2:#f6f5f1;--border:#e2dfd6;--border-strong:#d3cfc3;--text:#2b2e33;--text-muted:#6f7176;--text-subtle:#9b9c98;--blue:#3a6ea5;--blue-soft:#e4ebf2;--amber:#b7791f;--amber-soft:#f6ecd8;--green:#4f7a5b;--green-soft:#e3ede4;--red:#b0413e;--red-soft:#f6e0df;--gray:#6f7176;--gray-soft:#eeece6;--shadow-sm:0 1px 2px #2b2e330d;--shadow:0 4px 14px #2b2e3314;--shadow-lg:0 14px 36px #2b2e3329;--radius-sm:8px;--radius:12px;--radius-lg:16px;--header-h:64px;--sidebar-w:248px}*,:before,:after{box-sizing:border-box}*{margin:0}html,body,#root{height:100%}body{font-family:var(--font);background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;line-height:1.5}a{color:inherit;text-decoration:none}button{cursor:pointer;font-family:inherit}input,textarea,select,button{font-family:inherit;font-size:100%}img{max-width:100%;display:block}.page-title,.auth-card__title,.detail-title,.auth-aside__title,.section-card__title,.empty__title,.ticket-card__subject,.topbar__brand,.auth-aside__logo{font-family:var(--font-display);letter-spacing:-.02em;font-weight:700}.btn{border-radius:var(--radius-sm);white-space:nowrap;border:1px solid #0000;justify-content:center;align-items:center;gap:8px;padding:10px 18px;font-size:.9rem;font-weight:600;transition:background .15s,border-color .15s,box-shadow .15s,transform 50ms;display:inline-flex}.btn:active{transform:translateY(1px)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn--primary{background:var(--brand);color:var(--brand-contrast)}.btn--primary:hover:not(:disabled){background:var(--brand-hover)}.btn--secondary{background:var(--surface);color:var(--text);border-color:var(--border-strong)}.btn--secondary:hover:not(:disabled){background:var(--surface-2)}.btn--ghost{color:var(--text-muted);background:0 0}.btn--ghost:hover:not(:disabled){background:var(--surface-2);color:var(--text)}.btn--danger{background:var(--red-soft);color:var(--red)}.btn--danger:hover:not(:disabled){background:var(--red);color:#fff}.btn--block{width:100%}.btn--sm{padding:7px 12px;font-size:.82rem}.btn__plus{font-size:1.2em;font-weight:500;line-height:1}.field{flex-direction:column;gap:6px;margin-bottom:18px;display:flex}.field__label{color:var(--text);font-size:.85rem;font-weight:600}.field__hint{color:var(--text-subtle);font-size:.78rem}.field__error{color:var(--red);font-size:.8rem}.input,.textarea,.select{background:var(--surface);border:1px solid var(--border-strong);border-radius:var(--radius-sm);width:100%;color:var(--text);padding:11px 14px;transition:border-color .15s,box-shadow .15s}.input::placeholder,.textarea::placeholder{color:var(--text-subtle)}.input:focus,.textarea:focus,.select:focus{border-color:var(--brand);outline:none;box-shadow:0 0 0 3px #cc336626}.textarea{resize:vertical;min-height:120px;line-height:1.6}.field--invalid .input,.field--invalid .textarea,.field--invalid .select{border-color:var(--red)}.badge{white-space:nowrap;border-radius:999px;align-items:center;gap:5px;padding:3px 10px;font-size:.75rem;font-weight:600;display:inline-flex}.badge__dot{background:currentColor;border-radius:50%;width:6px;height:6px}.badge--blue{background:var(--blue-soft);color:var(--blue)}.badge--amber{background:var(--amber-soft);color:var(--amber)}.badge--green{background:var(--green-soft);color:var(--green)}.badge--red{background:var(--red-soft);color:var(--red)}.badge--gray{background:var(--gray-soft);color:var(--gray)}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm)}.avatar{background:var(--brand-soft);color:var(--brand);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-weight:700;display:inline-flex;overflow:hidden}.avatar--sm{width:32px;height:32px;font-size:.75rem}.avatar--md{width:40px;height:40px;font-size:.85rem}.avatar--lg{width:72px;height:72px;font-size:1.5rem}.avatar--support{background:var(--green-soft);color:var(--green)}.avatar__img{object-fit:cover;width:100%;height:100%}.spinner{border:2.5px solid var(--border-strong);border-top-color:var(--brand);border-radius:50%;width:20px;height:20px;animation:.7s linear infinite spin}.spinner--lg{border-width:3px;width:34px;height:34px}@keyframes spin{to{transform:rotate(360deg)}}.center-screen{place-items:center;min-height:60vh;display:grid}.skeleton{background:linear-gradient(90deg, var(--surface-2) 25%, var(--border) 37%, var(--surface-2) 63%);background-size:400% 100%;border-radius:6px;animation:1.4s infinite shimmer}@keyframes shimmer{0%{background-position:100% 0}to{background-position:-100% 0}}.toast-container{z-index:1000;flex-direction:column;gap:10px;display:flex;position:fixed;bottom:24px;right:24px}.toast{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);min-width:260px;max-width:380px;box-shadow:var(--shadow-lg);border-left-width:4px;align-items:center;gap:10px;padding:12px 14px;font-size:.88rem;animation:.25s toast-in;display:flex}@keyframes toast-in{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}.toast__icon{color:#fff;border-radius:50%;flex-shrink:0;place-items:center;width:20px;height:20px;font-size:.7rem;display:grid}.toast--success{border-left-color:var(--green)}.toast--success .toast__icon{background:var(--green)}.toast--error{border-left-color:var(--red)}.toast--error .toast__icon{background:var(--red)}.toast--info{border-left-color:var(--blue)}.toast--info .toast__icon{background:var(--blue)}.toast__close{color:var(--text-subtle);background:0 0;border:none;margin-left:auto;font-size:.8rem}.empty{text-align:center;flex-direction:column;align-items:center;gap:8px;padding:56px 24px;display:flex}.empty__icon{font-size:2.6rem}.empty__title{font-size:1.05rem;font-weight:700}.empty__text{color:var(--text-muted);max-width:360px}.empty>.btn{margin-top:12px}.container{max-width:960px;margin:0 auto;padding:28px 24px 64px}.stack{flex-direction:column;display:flex}.row{align-items:center;display:flex}.gap-8{gap:8px}.gap-12{gap:12px}.gap-16{gap:16px}.muted{color:var(--text-muted)}.subtle{color:var(--text-subtle)}.spacer{flex:1}.sr-only{clip:rect(0,0,0,0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.app-shell{flex-direction:column;min-height:100vh;display:flex}.topbar{z-index:50;height:var(--header-h);background:var(--surface);border-bottom:1px solid var(--border);align-items:center;gap:16px;padding:0 20px;display:flex;position:sticky;top:0}.topbar__brand{letter-spacing:-.02em;align-items:center;gap:10px;font-size:1.2rem;font-weight:700;display:flex}.topbar__logo{color:#ecece9;background:#2b2e33;border-radius:9px;place-items:center;width:34px;height:34px;font-size:1rem;display:grid}.topbar__nav{gap:4px;margin-left:16px;display:flex}.topbar__link{border-radius:var(--radius-sm);color:var(--text-muted);align-items:center;gap:7px;padding:8px 14px;font-size:.9rem;font-weight:600;display:flex}.topbar__link:hover{background:var(--surface-2);color:var(--text)}.topbar__link.active{background:var(--brand-soft);color:var(--brand)}.topbar__badge{background:var(--accent);color:#fff;border-radius:999px;place-items:center;min-width:18px;height:18px;padding:0 5px;font-size:.68rem;font-weight:700;display:inline-grid}.icon-btn{width:40px;height:40px;color:var(--text-muted);background:0 0;border:none;border-radius:50%;place-items:center;font-size:1.1rem;display:grid;position:relative}.icon-btn:hover{background:var(--surface-2);color:var(--text)}.icon-btn__badge{background:var(--accent);color:#fff;border-radius:999px;place-items:center;min-width:16px;height:16px;padding:0 4px;font-size:.62rem;font-weight:700;display:grid;position:absolute;top:4px;right:4px}.usermenu{position:relative}.usermenu__trigger{background:0 0;border:none;border-radius:999px;align-items:center;gap:8px;padding:4px;display:flex}.usermenu__trigger:hover{background:var(--surface-2)}.usermenu__panel,.notif__panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-lg);z-index:60;min-width:220px;padding:8px;animation:.15s toast-in;position:absolute;top:calc(100% + 8px);right:0}.usermenu__header{border-bottom:1px solid var(--border);margin-bottom:6px;padding:10px 12px}.usermenu__name{font-size:.9rem;font-weight:700}.usermenu__email{color:var(--text-muted);font-size:.8rem}.menu-item{border-radius:var(--radius-sm);width:100%;color:var(--text);text-align:left;background:0 0;border:none;align-items:center;gap:10px;padding:9px 12px;font-size:.88rem;display:flex}.menu-item:hover{background:var(--surface-2)}.menu-item--danger{color:var(--red)}.notif__panel{min-width:320px;max-width:360px;padding:0}.notif__head{border-bottom:1px solid var(--border);padding:12px 14px;font-size:.9rem;font-weight:700}.notif__list{max-height:360px;overflow-y:auto}.notif__item{border-bottom:1px solid var(--border);text-align:left;background:0 0;border-top:none;border-left:none;border-right:none;gap:10px;width:100%;padding:12px 14px;display:flex}.notif__item:hover{background:var(--surface-2)}.notif__item:last-child{border-bottom:none}.notif__dot{background:var(--accent);border-radius:50%;flex-shrink:0;width:8px;height:8px;margin-top:6px}.notif__empty{text-align:center;color:var(--text-muted);padding:32px 16px;font-size:.88rem}.home-hero{text-align:center;flex-direction:column;align-items:center;gap:14px;margin-bottom:20px;padding:48px 28px;display:flex}.home-hero__title{font-family:var(--font-display);letter-spacing:-.03em;font-size:2.2rem;font-weight:700;line-height:1.1}.home-hero__sub{color:var(--text-muted);margin-top:-4px;font-size:1.02rem}.home-hero__cta{margin-top:6px;padding:14px 28px;font-size:1rem}.home-hero__link{color:var(--text-muted);font-size:.92rem;font-weight:600}.home-hero__link:hover{color:var(--text)}.home-cards{grid-template-columns:1fr 1fr;align-items:start;gap:20px;display:grid}.home-panel{padding:22px}.home-panel__title{font-family:var(--font-display);letter-spacing:-.015em;align-items:center;gap:10px;margin-bottom:16px;font-size:1.15rem;font-weight:700;display:flex}.home-panel__icon{background:var(--brand-soft);width:26px;height:26px;color:var(--brand);border-radius:8px;flex-shrink:0;place-items:center;font-size:.8rem;display:grid}.home-panel__foot{color:var(--text-subtle);margin-top:14px;font-size:.84rem}.video-embed{aspect-ratio:16/9;border-radius:var(--radius);border:1px solid var(--border);width:100%;position:relative;overflow:hidden}.video-embed iframe{border:0;width:100%;height:100%;display:block}.video-embed--poster{color:var(--brand-contrast);cursor:pointer;background:linear-gradient(160deg,#2b2e33 0%,#1e2024 100%);flex-direction:column;justify-content:center;align-items:center;gap:10px;display:flex}.video-embed__play{background:#ffffff24;border-radius:50%;place-items:center;width:54px;height:54px;padding-left:4px;font-size:1.1rem;transition:background .15s,transform .1s;display:grid}.video-embed--poster:hover .video-embed__play{background:#ffffff3d;transform:scale(1.05)}.video-embed__hint{opacity:.85;font-size:.82rem}.faq{flex-direction:column;display:flex}.faq__item{border-bottom:1px solid var(--border)}.faq__item:last-child{border-bottom:none}.faq__q{color:var(--text);cursor:pointer;align-items:center;gap:8px;padding:13px 2px;font-size:.92rem;font-weight:600;list-style:none;display:flex}.faq__q::-webkit-details-marker{display:none}.faq__q:hover{color:var(--brand)}.faq__arrow{color:var(--text-subtle);transition:transform .15s;display:inline-block}.faq__item[open] .faq__arrow{transform:rotate(90deg)}.faq__a{color:var(--text-muted);padding:0 2px 14px 18px;font-size:.88rem}.page-head{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:24px;display:flex}.page-title{letter-spacing:-.025em;font-size:2rem;font-weight:700;line-height:1.1}.page-sub{color:var(--text-muted);margin-top:4px}.toolbar{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:18px;display:flex}.search{flex:1;min-width:200px;position:relative}.search__icon{color:var(--text-subtle);position:absolute;top:50%;left:12px;transform:translateY(-50%)}.search .input{padding-left:38px}.filters{flex-wrap:wrap;gap:8px;display:flex}.chip{border:1px solid var(--border-strong);background:var(--surface);color:var(--text-muted);border-radius:999px;padding:8px 14px;font-size:.83rem;font-weight:600}.chip:hover{border-color:var(--brand);color:var(--text)}.chip.active{background:var(--brand);border-color:var(--brand);color:var(--brand-contrast)}.ticket-list{flex-direction:column;gap:12px;display:flex}.ticket-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:16px 18px;transition:border-color .15s,box-shadow .15s,transform .1s;display:block;position:relative}.ticket-card:hover{border-color:var(--border-strong);box-shadow:var(--shadow);transform:translateY(-1px)}.ticket-card__top{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:8px;display:flex}.ticket-card__num{color:var(--text-subtle);font-variant-numeric:tabular-nums;font-size:.8rem;font-weight:600}.ticket-card__type{color:var(--text-muted);align-items:center;gap:5px;font-size:.82rem;display:inline-flex}.ticket-card__subject{letter-spacing:-.015em;margin-bottom:8px;font-size:1.18rem;font-weight:600;line-height:1.25}.ticket-card__meta{color:var(--text-subtle);flex-wrap:wrap;align-items:center;gap:14px;font-size:.8rem;display:flex}.ticket-card__badges{gap:8px;margin-left:auto;display:flex}.ticket-card--unread{border-left:3px solid var(--accent)}.unread-pill{color:var(--accent);align-items:center;gap:5px;font-size:.76rem;font-weight:700;display:inline-flex}.auth-wrap{background:var(--bg);grid-template-columns:1fr 1fr;min-height:100vh;display:grid}.auth-aside{color:#ecece9;background:linear-gradient(160deg,#2b2e33 0%,#1e2024 100%);flex-direction:column;justify-content:space-between;padding:56px;display:flex}.auth-aside__logo{letter-spacing:-.02em;align-items:center;gap:10px;font-size:1.3rem;font-weight:700;display:flex}.auth-aside__logo span{background:#ffffff1f;border-radius:10px;place-items:center;width:36px;height:36px;display:grid}.auth-aside__title{letter-spacing:-.03em;max-width:420px;font-size:2.6rem;font-weight:700;line-height:1.1}.auth-aside__text{opacity:.9;max-width:380px;margin-top:14px}.auth-aside__list{flex-direction:column;gap:14px;margin-top:28px;display:flex}.auth-aside__list li{opacity:.95;align-items:center;gap:12px;list-style:none;display:flex}.auth-aside__list li span{background:#fff3;border-radius:8px;flex-shrink:0;place-items:center;width:26px;height:26px;display:grid}.auth-panel{place-items:center;padding:32px;display:grid}.auth-card{width:100%;max-width:380px}.auth-card__title{letter-spacing:-.025em;font-size:1.85rem;font-weight:700;line-height:1.1}.auth-card__sub{color:var(--text-muted);margin:6px 0 26px}.auth-card__foot{text-align:center;color:var(--text-muted);margin-top:22px;font-size:.9rem}.auth-card__foot a{color:var(--brand);font-weight:600}.auth-link{color:var(--brand);font-size:.84rem;font-weight:600}.type-grid{grid-template-columns:repeat(3,1fr);gap:12px;display:grid}.type-option{text-align:left;border-radius:var(--radius);border:1.5px solid var(--border-strong);background:var(--surface);flex-direction:column;gap:6px;padding:16px;transition:border-color .15s,background .15s;display:flex}.type-option:hover{border-color:var(--brand)}.type-option.active{border-color:var(--brand);background:var(--brand-soft)}.type-option__icon{font-size:1.5rem}.type-option__label{font-size:.95rem;font-weight:700}.type-option__desc{color:var(--text-muted);font-size:.8rem}.priority-group{gap:8px;display:flex}.priority-opt{border-radius:var(--radius-sm);border:1.5px solid var(--border-strong);background:var(--surface);color:var(--text-muted);flex:1;padding:10px;font-size:.85rem;font-weight:600}.priority-opt:hover{border-color:var(--brand)}.priority-opt.active{border-color:var(--brand);background:var(--brand-soft);color:var(--brand)}.dropzone{border:1.5px dashed var(--border-strong);border-radius:var(--radius);text-align:center;color:var(--text-muted);cursor:pointer;padding:24px;transition:border-color .15s,background .15s}.dropzone:hover,.dropzone--over{border-color:var(--brand);background:var(--brand-soft)}.dropzone__icon{margin-bottom:4px;font-size:1.6rem}.attachments{flex-direction:column;gap:8px;margin-top:12px;display:flex}.attachment{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-2);align-items:center;gap:10px;padding:8px 12px;font-size:.85rem;display:flex}.attachment__name{font-weight:600}.attachment__size{color:var(--text-subtle);font-size:.78rem}.attachment__remove{color:var(--text-subtle);background:0 0;border:none;margin-left:auto;font-size:.9rem}.attachment__remove:hover{color:var(--red)}.detail-head{margin-bottom:24px}.back-link{color:var(--text-muted);align-items:center;gap:6px;margin-bottom:16px;font-size:.88rem;font-weight:600;display:inline-flex}.back-link:hover{color:var(--text)}.detail-title{letter-spacing:-.025em;margin-bottom:12px;font-size:1.8rem;font-weight:700;line-height:1.15}.detail-meta{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.detail-grid{grid-template-columns:1fr 260px;align-items:start;gap:24px;display:grid}.thread{flex-direction:column;gap:18px;display:flex}.msg{gap:12px;display:flex}.msg--support{flex-direction:row-reverse}.msg__body{border-radius:var(--radius);background:var(--surface);border:1px solid var(--border);max-width:78%;padding:12px 16px}.msg--user .msg__body{border-bottom-left-radius:4px}.msg--support .msg__body{background:var(--brand-soft);border-color:#0000;border-bottom-right-radius:4px}.msg__head{align-items:center;gap:8px;margin-bottom:4px;display:flex}.msg__author{font-size:.85rem;font-weight:700}.msg__time{color:var(--text-subtle);font-size:.74rem}.msg__text{white-space:pre-wrap;word-break:break-word;font-size:.92rem}.msg__attachments{flex-direction:column;align-items:flex-start;gap:6px;margin-top:8px;display:flex}.attachment--link{color:var(--text);cursor:pointer;text-decoration:none;transition:border-color .12s,background .12s}.attachment--link:hover{border-color:var(--brand);background:var(--surface)}.attachment--link .attachment__name{text-decoration:underline}.msg--support .attachment--link{background:#ffffff8c}.att-media{border-radius:var(--radius-sm);border:1px solid var(--border);max-width:260px;display:inline-block;overflow:hidden}.att-media__img{object-fit:cover;width:100%;height:auto;max-height:240px;display:block}.att-media__video{border-radius:var(--radius-sm);border:1px solid var(--border);background:#000;width:100%;max-width:320px;display:block}.attach-chips{flex-wrap:wrap;gap:6px;margin-top:8px;display:flex}.attach-chip{border:1px solid var(--border);background:var(--surface-2);border-radius:999px;align-items:center;gap:6px;max-width:240px;padding:4px 8px;font-size:.8rem;display:inline-flex}.attach-chip--media{padding-left:4px}.attach-chip__thumb{object-fit:cover;border-radius:50%;flex-shrink:0;width:24px;height:24px}.attach-chip__name{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.attach-chip__size{color:var(--text-subtle);flex-shrink:0;font-size:.72rem}.attach-chip__x{color:var(--text-subtle);cursor:pointer;background:0 0;border:none;flex-shrink:0;padding:0 2px;font-size:1rem;line-height:1}.attach-chip__x:hover{color:var(--red)}.attach-btn{position:relative}.reply-box{margin-top:22px}.reply-box__actions{align-items:center;gap:10px;margin-top:10px;display:flex}.detail-side{flex-direction:column;gap:16px;display:flex}.side-card{padding:16px}.side-card__title{text-transform:uppercase;letter-spacing:.04em;color:var(--text-subtle);margin-bottom:12px;font-size:.78rem;font-weight:700}.side-row{justify-content:space-between;align-items:center;padding:7px 0;font-size:.88rem;display:flex}.side-row+.side-row{border-top:1px solid var(--border)}.side-row__label{color:var(--text-muted)}.timeline{flex-direction:column;gap:0;display:flex}.tl-item{gap:12px;padding-bottom:18px;display:flex;position:relative}.tl-item:last-child{padding-bottom:0}.tl-item:before{content:"";background:var(--border);width:2px;position:absolute;top:16px;bottom:0;left:6px}.tl-item:last-child:before{display:none}.tl-dot{background:var(--brand);border:3px solid var(--surface);width:14px;height:14px;box-shadow:0 0 0 1px var(--border);z-index:1;border-radius:50%;flex-shrink:0}.tl-body{font-size:.85rem}.tl-body time{color:var(--text-subtle);margin-top:1px;font-size:.76rem;display:block}.profile-grid{grid-template-columns:1fr;gap:20px;max-width:560px;display:grid}.profile-avatar{align-items:center;gap:16px;margin-bottom:20px;display:flex}.profile-avatar__info{flex-direction:column;gap:4px;display:flex}.profile-avatar__actions{align-items:center;gap:8px;margin-top:6px;display:flex}.cropper__backdrop{z-index:60;background:#2b2e3380;justify-content:center;align-items:center;padding:20px;animation:.2s fade-in;display:flex;position:fixed;inset:0}.cropper{background:var(--surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);flex-direction:column;align-items:center;width:100%;max-width:360px;padding:22px;display:flex}.cropper__title{letter-spacing:-.015em;align-self:flex-start;font-size:1.15rem;font-weight:600}.cropper__hint{color:var(--text-muted);align-self:flex-start;margin:2px 0 16px;font-size:.85rem}.cropper__viewport{border-radius:var(--radius);background:var(--surface-2);cursor:grab;touch-action:none;-webkit-user-select:none;user-select:none;position:relative;overflow:hidden}.cropper__viewport:active{cursor:grabbing}.cropper__img{pointer-events:none;max-width:none;position:absolute;top:0;left:0}.cropper__mask{pointer-events:none;border:2px solid var(--surface);border-radius:50%;position:absolute;inset:0;box-shadow:0 0 0 2000px #ffffff8c}.cropper__zoom{width:100%;color:var(--text-muted);align-items:center;gap:10px;margin:18px 0 4px;display:flex}.cropper__zoom input[type=range]{accent-color:var(--brand);flex:1}.cropper__actions{justify-content:flex-end;gap:10px;width:100%;margin-top:16px;display:flex}.section-card{padding:22px}.section-card__title{letter-spacing:-.015em;margin-bottom:4px;font-size:1.2rem;font-weight:600}.section-card__sub{color:var(--text-muted);margin-bottom:18px;font-size:.88rem}@media (width<=860px){.auth-wrap{grid-template-columns:1fr}.auth-aside{display:none}.detail-grid{grid-template-columns:1fr}.detail-side{order:-1}}@media (width<=760px){.home-cards{grid-template-columns:1fr}}@media (width<=640px){.type-grid{grid-template-columns:1fr}.page-title{font-size:1.5rem}.container{padding:20px 16px 48px}.msg__body{max-width:88%}.home-hero{padding:36px 20px}.home-hero__title{font-size:1.7rem}}.topbar__actions{align-items:center;gap:10px;display:flex}.mobile-menu{display:none}.hamburger{border-radius:var(--radius-sm);background:0 0;border:none;flex-direction:column;flex-shrink:0;justify-content:center;align-items:center;gap:5px;width:42px;height:42px;display:flex}.hamburger:hover{background:var(--surface-2)}.hamburger span{background:var(--text);border-radius:2px;width:22px;height:2px}.hamburger--close{width:32px;height:32px;position:relative}.hamburger--close span{position:absolute}.hamburger--close span:first-child{transform:rotate(45deg)}.hamburger--close span:last-child{transform:rotate(-45deg)}.drawer{z-index:100;position:fixed;inset:0}.drawer__backdrop{background:#0006;animation:.2s fade-in;position:absolute;inset:0}.drawer__panel{background:var(--surface);border-left:1px solid var(--border);width:min(300px,82vw);box-shadow:var(--shadow-lg);flex-direction:column;gap:4px;padding:14px;animation:.22s drawer-in;display:flex;position:absolute;top:0;bottom:0;right:0}@keyframes fade-in{0%{opacity:0}to{opacity:1}}@keyframes drawer-in{0%{transform:translate(100%)}to{transform:none}}.drawer__head{border-bottom:1px solid var(--border);justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:8px;padding:8px 10px 14px;display:flex}.drawer__item{text-align:left;width:100%;color:var(--text);border-radius:var(--radius-sm);background:0 0;border:none;align-items:center;gap:8px;padding:13px 12px;font-size:1rem;font-weight:500;display:flex}.drawer__item:hover{background:var(--surface-2)}.drawer__item--danger{color:var(--red)}.drawer__item .topbar__badge{margin-left:auto}.drawer__divider{background:var(--border);height:1px;margin:8px 4px}@media (width<=720px){.topbar{padding:0 16px}.topbar__nav,.topbar__actions{display:none}.mobile-menu{display:block}}.inbox{height:calc(100vh - var(--header-h));background:var(--surface);grid-template-columns:300px minmax(0,1fr) 320px;display:grid}.inbox__col{min-height:0;overflow-y:auto}.inbox__list{border-right:1px solid var(--border);background:var(--surface-2)}.inbox__list-head{z-index:1;text-transform:uppercase;letter-spacing:.06em;color:var(--text-subtle);background:var(--surface-2);border-bottom:1px solid var(--border);padding:16px 18px;font-size:.76rem;font-weight:700;position:sticky;top:0}.inbox-item{text-align:left;border:none;border-bottom:1px solid var(--border);background:0 0;border-left:3px solid #0000;width:100%;padding:14px 18px;transition:background .12s;display:block}.inbox-item:hover{background:var(--surface)}.inbox-item--active{background:var(--surface);border-left-color:var(--brand)}.inbox-item__top{align-items:center;gap:8px;margin-bottom:5px;display:flex}.inbox-item__num{color:var(--text-subtle);font-variant-numeric:tabular-nums;font-size:.74rem;font-weight:600}.inbox-item__unread{background:var(--accent);border-radius:50%;width:7px;height:7px;margin-left:auto}.inbox-item__subject{font-family:var(--font-display);letter-spacing:-.01em;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-bottom:4px;font-size:1.02rem;font-weight:600;line-height:1.3;display:-webkit-box;overflow:hidden}.inbox-item__meta{color:var(--text-muted);font-size:.76rem}.sdot{border-radius:50%;flex-shrink:0;width:8px;height:8px}.sdot--blue{background:var(--blue)}.sdot--amber{background:var(--amber)}.sdot--green{background:var(--green)}.sdot--gray{background:var(--gray)}.sdot--red{background:var(--red)}.inbox__main{grid-template-rows:auto minmax(0,1fr) auto;min-height:0;display:grid;overflow:hidden}.inbox__main-head{border-bottom:1px solid var(--border);padding:20px 28px 16px}.inbox__back{margin-bottom:12px;display:inline-block}.inbox__crumb{color:var(--text-subtle);margin-bottom:6px;font-size:.8rem;font-weight:600}.inbox__crumb .ticket-card__type{color:var(--text-subtle);display:inline}.inbox__title{font-family:var(--font-display);letter-spacing:-.025em;margin-bottom:14px;font-size:1.6rem;font-weight:700;line-height:1.15}.inbox__head-row{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.inbox__head-actions{flex-shrink:0}.inbox__thread{padding:24px 28px;overflow-y:auto}.inbox__reply{border-top:1px solid var(--border);background:var(--surface);padding:16px 28px}.inbox__closed{justify-content:space-between;align-items:center;gap:12px;display:flex}.inbox__side{border-left:1px solid var(--border);flex-direction:column;gap:26px;padding:24px 22px;display:flex}@media (width<=1100px){.inbox{grid-template-columns:280px minmax(0,1fr)}.inbox__side{display:none}}@media (width<=760px){.inbox{height:auto;min-height:calc(100vh - var(--header-h));display:block}.inbox__list{display:none}.inbox__main{display:block;overflow:visible}.inbox__main-head{padding:16px}.inbox__thread{padding:20px 16px;overflow:visible}.inbox__reply{padding:16px}.inbox__title{font-size:1.5rem}}